FAQ
COVID-19 SAFETY PROTOCOLS
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Wearing masks every visit.
Washing/ sanitizing hands before and throughout the visit.
Temperature screening and symptom monitoring
The risk of COVID-19 spreading from animals to people is low. Learn about COVID-19 and pets and other animals.
THE PROCESS
GET IN TOUCH
Fill out our intake form and let us know what you're looking for. We'll be in touch within 24-48 hours to arrange your Meet and Greet.
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MEET AND GREET
The meet and greet will take place in your home and is an opportunity for you and your pets to know your sitter, receive answers to any questions, give detailed care and house instructions.
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RELAX AND UNWIND
Services will start. At the end of each visit, you receive a detailed pet report with photos and GPS map.
SERVICES
All Pet Sitting services include feeding, walking, playtime, medication administration, enrichment, waste disposal, massages, basic grooming(brushing and paw cleaning), and a detailed report with photos and GPS map.
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COMPLIMENTARY SERVICES
Bringing in the mail and/or packages, watering plants, and putting out trash/recyclables.
VISIT HOURS
Morning visits occur between the hours of 7:00 am- 10:00 am.  Afternoon visits occur between 11:00 am- 3:00 pm. Evening visits will be between the hours of 4:00 pm- 6:00 pm. Late visits will be between the hours of 7:00 pm- 9:00 pm. If your pet has a specific medical need, please alert your sitter, who will be glad to work with you to set up a specific schedule. Dogs will be visited a minimum of every 12 hours. Cats a minimum of 24 hours.  If you would like to reserve a specific time, a $5 fee will be added to the cost per visit.
MEET AND GREET
The meet and greet will take place in your home and is an opportunity for you and your pets to get a chance to know your sitter, receive answers to any questions, give detailed care and house instructions.
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BUSINESS HOURS
AApetcare provides services year-round, however, have the following office hours Monday-Friday 8 am- 5 pm to answer all business-related questions and/or concerns.
Phone: 518-992-5630
Email: contact@aapetcarellc.com
The office is closed on all Federal holidays.
PAYMENT
AApetcare only accepts cashless payments by Visa, Mastercard, Discover, or American Express through our secure payment processing.
Full Payment is required to secure all reservations.
REQUIREMENTS
Rabies is the only vaccination that is mandated by law.
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Vaccines dogs should be current on:
Distemper/hepatitis/parainfluenza/parvovirus
Leptospirosis
Bordetella (kennel cough)
Lyme
Canine influenza (H3N2 and H3N8)
Vaccines cats should be current on:
Feline Viral Rhinotracheitis, Calicivirus and Panleukopenia (FVRCP)
We highly recommend having your pet on heartworm and flea/tick prevention.
If there is a lapse in vaccination your pet will be denied services until vaccination Is current.
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AApetcare reserves the right to deny any service based on an animal's behavior, health, or age.
RESERVATIONS
AApetcare requires all clients to book requested services online here. This is the fastest way to be added to the schedule. Your reservation is only confirmed when you have received a final invoice/confirmation via e-mail. Messages left are not considered confirmations.
AApetcare cannot ‘hold’ space. We accept jobs on a first-come, first-served basis. Please let us know your desired dates with as much notice as possible, no matter how far in advance.
CONFIRMATION PROCEDURE
After booking, you will receive an e-mail to prepare for your pet's upcoming visits. Once payment has been completed you will receive a confirmation e-mail.
HOLIDAY FEES
Holidays are a busy time for AApetcare, that's why a $20 fee will be charged for the following in-demand times:
Memorial Day
4th of July
Labor Day
Thanksgiving
Christmas Eve
Christmas Day
New Year's Eve
New Year’s Day
CANCELLATION
All payments are non-refundable. If you may have to cancel please give at least a 24-hour cancellation notice, however, your card on file will be charged a cancellation fee of the full price of services requested. Your full payment will be applied to a future booking for the same duration of days and can be used within 3 months of the original invoice, subject to AApetcare's availability.
LAST MINUTE SERVICE
Sometimes emergencies happen – We understand! However, do not assume that we have received your last-minute request until you have received an invoice/confirmation via e-mail. Emergency service is only provided to clients who have a key on file. A $10.00 fee will apply to reservations made with less than 24 hours' notice. If we need to pick up your key prior to service, we require a minimum of 72 hours' notice and will charge the key pick-up fee of $10.00.
SHARED ASSIGNMENTS
AApetcare insurance requires that no other person have access to your home during the visits for liability reasons.
REGISTRATIONÂ FEE
A one-time $20.00 fee will be charged for the procession of all new clients at the time of consultation.
KEYS
AApetcare requests your preferred key agreement upon registration to be given at the time of your meet and greet.
SECURED AREAS
It is the pet owner's sole responsibility to pet-proof any areas of the home and/or property to which the pet has access. AApetcare does not assume and has no liability for any injuries the pet may sustain while in its own home.
REFER & EARN
Share AApetcare with other pet parents. When your referral creates an account and books their first stay with AApetcare, you’ll both receive a $10 credit, automatically.
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Please get in touch with any questions, no matter how big or small.